Return Policy

Last Updated: July 1, 2026

At holidayhavenly.com, customer satisfaction is our top priority. We want you to be completely happy with your purchase. If you are not satisfied with your order, please review our return and refund policy below.

Order Cancellation

We accept order cancellation requests before the order has been shipped.

If you request cancellation before shipment, you will receive a full refund.

Once your order has been shipped, we are unable to cancel the order. In this case, please wait until you receive your package and follow our return process if needed.

Returns

We accept returns for eligible products.

Customers may request a return within 14 days of receiving their order.

To be eligible for a return:

  • The item must be unused and in the same condition as received.
  • The item must include the original packaging.
  • Proof of purchase or order information is required.

Please do not send products back to the manufacturer. All returns must be authorized by our customer service team before being shipped.

Customers are responsible for contacting us first to receive the correct return instructions and address.

Important:

  • Customers will only be charged for shipping costs when necessary.
  • We do not charge any restocking fees for returned products.

Refunds

Once we receive your returned item, our team will inspect it and notify you by email regarding the approval or rejection of your refund.

If your refund is approved, it will be processed and automatically returned to your original payment method.

Please allow some time for your bank or payment provider to complete the refund process.

Late or Missing Refunds

If you have not received your refund yet, please follow these steps:

  1. Check your bank account again.
  2. Contact your credit card company, as refunds may take additional processing time before appearing.
  3. Contact your bank to confirm whether the refund is pending.

If you have completed these steps and still have not received your refund, please contact us for further assistance.

Contact Us

If you have any questions about returns, refunds, or order issues, please contact our customer support team:

Email: taliakatey11@outlook.com

Please contact us before sending any return package so we can provide the correct return address and instructions.